Customer Service Specialist (E-Commerce) - Surakarta

Join Teleperformance, a global leader in customer experience management, as a Customer Service Specialist (E-Commerce) in Surakarta, Jawa Tengah. This role is perfect for dynamic professionals fluent in English who thrive in fast-paced, customer-facing environments. As a Customer Service Specialist, you'll be the voice of our e-commerce clients, ensuring their customers have a seamless and enjoyable shopping experience.

In this role, you'll handle customer inquiries, resolve issues, and provide exceptional service through various communication channels such as email, chat, and phone. You'll work with our advanced CRM system, Zendesk, and our proprietary call center software, Teleperformance's CXone. This is a great opportunity to leverage your customer service skills in a supportive and collaborative team environment.

If you're passionate about delivering outstanding customer service and want to grow your career in a reputable company, Teleperformance is the place to be. We offer competitive salaries, comprehensive training, and opportunities for career advancement.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via email, chat, and phone with a focus on resolving issues efficiently and professionally.
• Provide exceptional customer service by offering solutions and guidance to our clients' customers.
• Monitor and maintain service level agreements (SLAs) to ensure high-quality service standards are met.
• Work collaboratively with team members and management to continuously improve customer service processes.
• Utilize CRM and call center software, including Zendesk and CXone, to manage customer interactions and data.
• Stay updated with industry trends and best practices in customer service and e-commerce.
• Participate in training and development programs to enhance your skills and knowledge.
• Contribute to team goals by maintaining a positive and professional attitude.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business, Communication, or a related field, or equivalent experience.
• Minimum 1-2 years of experience in customer service, especially in e-commerce or related industries.
• Fluency in English, both written and spoken.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Basic understanding of CRM systems and call center software is a plus.
• Customer-centric mindset and a passion for delivering exceptional service.
• Willingness to learn and adapt to new technologies and processes.

🛠️ Keahlian

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